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Call centers and the global division of labor : a political economy of post-industrial employment and union organizing
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  • 08/4569
Författare
Titel
  • Call centers and the global division of labor : a political economy of post-industrial employment and union organizing
Upphov
  • Andrew J.R. Stevens.
Utgivning
  • New York Routledge, Taylor & Francis Group 2014.
Klassifikation
SAB klassifikationskod
Fysisk beskrivning
  • xiv, 220 pages ; 24 cm.
Anmärkning: Innehållsbeskrivning, sammanfattning
  • "Call centers have come in the last three decades to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments and corporations in their attempts at controlling costs and providing new services. While incredible advances in technology have permitted the use of distant and "offshore" labor forces, the grander reshaping of an international political economy of communications has allowed for the acceleration of these processes. New and established labor unions have responded to these changes in the global regimes of work by seeking to organize call center workers. These efforts have been assisted by a range of forces, not least of which is the condition of work itself, but also attempts by global union federations to build a bridge between international unionism and local organizing campaigns in the Global South and Global North. Through an examination of trade union interventions in the call center industries located in Canada and India, this book contributes to research on post-industrial employment by using political economy as a juncture between development studies, the sociology of work, and labor studies"-- Provided by publisher.
Ämne
Geografiskt namn
ISBN
  • 9780415659130 (hbk.)
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*008130722s2014    xxu      b    001 0 eng c
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*020  $z9780203075173 (ebk)
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*040  $aStDuBDS$beng$cStDuBDS$dUk
*042  $aukblsr
*05000$aHE8788$b.S74 2014
*08200$a381$223
*084  $aK
*1001 $aStevens, Andrew J. R.
*24510$aCall centers and the global division of labor :$ba political economy of post-industrial employment and union organizing /$cAndrew J.R. Stevens.
*260  $aNew York :$bRoutledge, Taylor & Francis Group,$c2014.
*264 1$aNew York$bRoutledge, Taylor & Francis Group$c2014.
*300  $axiv, 220 pages ;$c24 cm.
*336  $atext$2rdacontent
*337  $aunmediated$2rdamedia
*338  $avolume$2rdacarrier
*504  $aIncludes bibliographical references (pages 181-206) and index.
*520  $a"Call centers have come in the last three decades to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments and corporations in their attempts at controlling costs and providing new services. While incredible advances in technology have permitted the use of distant and "offshore" labor forces, the grander reshaping of an international political economy of communications has allowed for the acceleration of these processes. New and established labor unions have responded to these changes in the global regimes of work by seeking to organize call center workers. These efforts have been assisted by a range of forces, not least of which is the condition of work itself, but also attempts by global union federations to build a bridge between international unionism and local organizing campaigns in the Global South and Global North. Through an examination of trade union interventions in the call center industries located in Canada and India, this book contributes to research on post-industrial employment by using political economy as a juncture between development studies, the sociology of work, and labor studies"--$cProvided by publisher.
*599  $aImported from: z3950cat.bl.uk:9909/ZBLACU (Do not remove)
*650 7$aTelemarketing$2sao
*650 4$aFacklig organisering
*650 7$aFackliga organisationer$2sao
*650 0$aCall centers.
*650 0$aCall centers$zCanada.
*650 0$aCall centers$zIndia.
*650 0$aTelecommunication$xEmployees$xLabor unions.
*650 0$aTelecommunication$xEmployees$xLabor unions$zCanada.
*650 0$aTelecommunication$xEmployees$xLabor unions$zIndia.
*650 7$aSOCIAL SCIENCE / Sociology / General.$2bisacsh
*650 7$aBUSINESS & ECONOMICS / Outsourcing.$2bisacsh
*650 7$aBUSINESS & ECONOMICS / Labor.$2bisacsh
*651 4$aKanada
*651 4$aIndien$2sao
*852  $j08/4569
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